Re: [tdf-discuss] FreeDesktop Bugzilla

I don't know how to post a problem.

Chris in hong kong
在 2010-11-12，上午8:08， jonathon 写道：

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> On 11/11/2010 08:23 PM, Michel Gagnon wrote:
>
> > Yet, I do not understand the "issue" system used by OpenOffice and Mozilla
>
> I think I understand Issuezilla.
>
> - From my POV, the biggest failure is how OOo implemented it.
>
> It attempts to demand the naive OOo user state precisely where, when,
> what, and which components of OOo are affected by the
> bug/feature/whatever.  It also attempts to extract all of the technical
> data about the bug/feature/whatever, from a user that neither knows, nor
> cares about what a stack overflow is.
>
> [Disclaimer: I quit submitting bug reports and RFIs to issuezilla for
> both OOo and Firefox/Thunderbird years ago, because they were invariably
> closed with a "won't fix" or "won't implement" tag. The usual reason
> being that so few people are affected, that it would not be worth the
> developer cost to fix/implement. I]
>
> > First, we need to get rid of the non-meaningful term "issue" and
> distinguish between bugs and requests for improvements.
>
> What one person views as a bug, a developer can view as an RFE.
>
> [Case in point:  The bug reports I filed on Thunderbird, about its
> inability to retrieve email, were treated as RFEs, purely because they
> were not bugs, going by the then current email rerieval specifications
> for Thunderbird.]
>
> > On the other hand, LibreOffice does not export colours in CMYK pdfs,
>
> To a colour specialist, that is a bug, not an RFI. Granted, the end user
> might not know that CYMK is not part of the LibO specification for PDF
> export. But CYMK is part of the PDF specification, and that is what the
> user is going to go by.
>
> On 11/11/2010 09:34 PM, Michael Meeks wrote:
>
>
> >      So - I suggest we create a wizard / web flow for bugzilla that
> demands lots of information: system details, exact versions, warns
> against filing bugs in truly old versions, and so on; so that we get a
> lot of the information we need in the 1st pass.
>
> Getting as much information as possible, is a good idea. Overwhelming
> the user with data requests, may well backfire.
>
> What is needed is something that enables a user who has lots of data to
> include it, but not make a user that has little or no data, unwilling,
> or unable to submit a report.
>
> jonathon
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