----- Original Message ----
From: Thorsten Behrens <firstname.lastname@example.org>
Christoph Noack wrote:
There may be different and good reasons for users to participate in bug
reporting - but the best (non-automated) system won't be able to collect
that much information in a quality, that developers may simply start to
work on most of the issues. From what I've seen so far, only the
individual discussions on mailing lists or forums led to high-quality
bug reports right from the start. And this is why I think, the community
members on the mailing lists are incredibly helpful (maybe even
essential) for (more) efficient development.
Maybe with the exception of crashes - I'd at least give that a try
(usually backtrace, just-loaded document, and system details gets
you a long way). Apart from that, then, I guess that
EasyBugtrackingWizard should be considered one of the many
opportunities to turn users into participating community members
(and designed with that goal in mind).
Perhaps such a wizard should have a dual interface:
1) Available on-line, searchable, etc. as part of the bug tracking tool.
2) Enable users to get to it also through a specific dialog in LO - under Help.
I would be willing to bet that most users don't pay attention to bugs mostly
because they have to go somewhere else to file them. It's a hassle.
Make something in LO that enables the user to track what they report,
so they can see that something was actually done, etc; perhaps
even a notifier (like the update notifier) saying "bug X that you submitted has
which could then either launch a browser or bring up a dialog to show the
In other words, make it easy for users to participate beyond the initial report
Most won't want to use a separate system/software/website to do so.
And if the bug is a big issue to them, they may very well go find another piece
software than file an issue and track it. Resolving that though, is a cultural
left over from proprietary software since most proprietary software companies
won't pay attention to software bugs unless the customer has a service contract
or pays lots of money to get it resolved. Make the user feel their issues are
resolved and you'll get a lot better loyalty as well - that a community thing
starts with bug tracking - bugs, RFE, etc all inclusive.
Unsubscribe instructions: Email to email@example.com
Posting guidelines: http://netmeister.org/news/learn2quote.html
*** All posts to this list are publicly archived ***
Impressum (Legal Info)
: Unless otherwise specified, all text and images
on this website are licensed under the
Creative Commons Attribution-Share Alike 3.0 License
This does not include the source code of LibreOffice, which is
licensed under the Mozilla Public License (MPLv2
"LibreOffice" and "The Document Foundation" are
registered trademarks of their corresponding registered owners or are
in actual use as trademarks in one or more countries. Their respective
logos and icons are also subject to international copyright laws. Use
thereof is explained in our trademark policy