----- Original Message ----
From: Thorsten Behrens <email@example.com>
Christoph Noack wrote:
There may be different and good reasons for users to participate in bug
reporting - but the best (non-automated) system won't be able to collect
that much information in a quality, that developers may simply start to
work on most of the issues. From what I've seen so far, only the
individual discussions on mailing lists or forums led to high-quality
bug reports right from the start. And this is why I think, the community
members on the mailing lists are incredibly helpful (maybe even
essential) for (more) efficient development.
Maybe with the exception of crashes - I'd at least give that a try
(usually backtrace, just-loaded document, and system details gets
you a long way). Apart from that, then, I guess that
EasyBugtrackingWizard should be considered one of the many
opportunities to turn users into participating community members
(and designed with that goal in mind).
Perhaps such a wizard should have a dual interface:
1) Available on-line, searchable, etc. as part of the bug tracking tool.
2) Enable users to get to it also through a specific dialog in LO - under Help.
I would be willing to bet that most users don't pay attention to bugs mostly
because they have to go somewhere else to file them. It's a hassle.
Make something in LO that enables the user to track what they report,
so they can see that something was actually done, etc; perhaps
even a notifier (like the update notifier) saying "bug X that you submitted has
which could then either launch a browser or bring up a dialog to show the
In other words, make it easy for users to participate beyond the initial report
Most won't want to use a separate system/software/website to do so.
And if the bug is a big issue to them, they may very well go find another piece
software than file an issue and track it. Resolving that though, is a cultural
left over from proprietary software since most proprietary software companies
won't pay attention to software bugs unless the customer has a service contract
or pays lots of money to get it resolved. Make the user feel their issues are
resolved and you'll get a lot better loyalty as well - that a community thing
starts with bug tracking - bugs, RFE, etc all inclusive.
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