Re: [tdf-discuss] FreeDesktop Bugzilla

Christoph Noack wrote:
> The interpretation leads to the following: "Many people reports bugs for
> one time, only. They are usually less capable of providing more
> information to developers - or better: the developers have to take care
> to get these information. On the other hand, few people report a lot of
> bug reports." This matches my personal experience.
Hi Chris,

quite useful info - I like gut feeling backed up by serious
research. ;)

> There may be different and good reasons for users to participate in bug
> reporting - but the best (non-automated) system won't be able to collect
> that much information in a quality, that developers may simply start to
> work on most of the issues. From what I've seen so far, only the
> individual discussions on mailing lists or forums led to high-quality
> bug reports right from the start. And this is why I think, the community
> members on the mailing lists are incredibly helpful (maybe even
> essential) for (more) efficient development.
Maybe with the exception of crashes - I'd at least give that a try
(usually backtrace, just-loaded document, and system details gets
you a long way). Apart from that, then, I guess that
EasyBugtrackingWizard should be considered one of the many
opportunities to turn users into participating community members
(and designed with that goal in mind).

Cheers,

-- Thorsten

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