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Christoph Noack wrote:
The interpretation leads to the following: "Many people reports bugs for
one time, only. They are usually less capable of providing more
information to developers - or better: the developers have to take care
to get these information. On the other hand, few people report a lot of
bug reports." This matches my personal experience.

Hi Chris,

quite useful info - I like gut feeling backed up by serious
research. ;)

There may be different and good reasons for users to participate in bug
reporting - but the best (non-automated) system won't be able to collect
that much information in a quality, that developers may simply start to
work on most of the issues. From what I've seen so far, only the
individual discussions on mailing lists or forums led to high-quality
bug reports right from the start. And this is why I think, the community
members on the mailing lists are incredibly helpful (maybe even
essential) for (more) efficient development.

Maybe with the exception of crashes - I'd at least give that a try
(usually backtrace, just-loaded document, and system details gets
you a long way). Apart from that, then, I guess that
EasyBugtrackingWizard should be considered one of the many
opportunities to turn users into participating community members
(and designed with that goal in mind).


-- Thorsten

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