----- Original Message ----
From: Charles Marcus <CMarcus@Media-Brokers.com>
Sent: Thu, November 11, 2010 10:29:53 AM
Subject: Re: [tdf-discuss] FreeDesktop Bugzilla
On 2010-11-11 9:47 AM, Rainer Bielefeld wrote:
the current bug tracking system is sufficien for expert communication,
but if masses of users will file their problems, we will loose overview,
soon. There are too less sort criterias for subcomponents, OS-Versions,
LibO version and and and, afaik we don't have an useful permissions
management ... . I'm afraid we will run into problems. Is there any
discussion concerning solutions for these problems?
'Masses of users' will not know how to properly report bugs.
As I have advocated in the past (on this and the OOo list), I would
suggest a two-tiered system - a simple bug reporting page for end users,
where they can report bugs, document format/compatibility problems and
feature requests. This page should simply require a validly formatted
email address, and should not require the user to create an account or
'log in' to anything.
Mozilla resolved the issue for Firefox/Thunderbird by having a multi-tier
1. If you are reporting a feature request, then yes you need an account to their
bugzilla to enter it.
2. If you are reporting crashes, then Firefox/Thunderbird bring up a special
crash dialog for the user to enter what they were doing and any other comments
when the crash occurred; it then takes care of submitting things per process.
This seems to cover most use cases. The majority of users will not care about
feature requests - just making it so it doesn't crash.
Those that do care about feature requests should probably be required to login
to bugzilla; in the alternative, I'd suggest that they first be forced to
communicate with the developers who can then enter a bugzilla request and CC
As I mentioned, this seems to work pretty well for Mozilla and their various
projects. Gentoo does the same; though they also follow the alternative.
And yes, I've submitted bugs to both projects and have gone through getting
accounts - it's really not that much of a hassle to do. If you really wanted to
make that less of a hassle, then integrate OpenID or something similar for the
bugzilla login - since Yahoo, Gmail, Facebook, and numerous others support
OpenID, compatible, and similar methods - so users would be able to use their
e-mail to login and not have to worry about passwords; at the same time it keeps
the system clutter free from bug spamming since not just anyone could enter a
bug, those that do can be tracked, and spam-bots could be denied.
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