[tdf-discuss] Re: FreeDesktop Bugzilla

Le 2010-11-11 10:29, Charles Marcus a écrit :
> 'Masses of users' will not know how to properly report bugs.
>
> As I have advocated in the past (on this and the OOo list), I would
> suggest a two-tiered system - a simple bug reporting page for end users,
> where they can report bugs, document format/compatibility problems and
> feature requests. This page should simply require a validly formatted
> email address, and should not require the user to create an account or
> 'log in' to anything.
>
> This page should also be as simple as possible - ie, make it very easy
> to pick one of the two main categories (Bug or Feature Request), and if
> it is a bug, is it a document format/compatibility problem or 'Other'
> (description). For the former, provide a simple way to upload the
> document exhibiting the problem (after a prominent warning about
> removing confidential information of course).
>
> Volunteers would then manage these reports, verifying them, checking for
> duplicate/existing bugs, asking for additional info from the reporter if
> needed, etc - then, only once a bug has been verified, it would be
> entered into the real bug tracker by the volunteer, who would make sure
> it got reported correctly. If it is a complex feature request, the
> volunteer could enter it into whatever 'Idea Discussion' system is
> implemented, which would then also automatically open a corresponding
> bug for tracking purposes. The system should also capture the reporters
> email address when it is initially reported, and if/when the volunteer
> enters the actual bug, the system should automatically generate an email
> to the OP thanking them for their contribution and include a link to the
> final bug report so the OP can track its progress if desired.

I also Agree.

We have talked about this quite a bit in one of the threads and talked 
about different scenarios. Charles suggestion encapsulates most of the 
recommendations from that discussion.

Marc


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