Re: [tdf-discuss] FreeDesktop Bugzilla

Charles Marcus wrote:
> On 2010-11-11 9:47 AM, Rainer Bielefeld wrote:
>   
> > the current bug tracking system is sufficien for expert communication,
> > but if masses of users will file their problems, we will loose overview,
> > soon. There are too less sort criterias for subcomponents, OS-Versions,
> > LibO version and and and, afaik we don't have an useful permissions
> > management ... . I'm afraid we will run into problems. Is there any
> > discussion concerning solutions for these problems?
> >     
>
> 'Masses of users' will not know how to properly report bugs.
>
> As I have advocated in the past (on this and the OOo list), I would
> suggest a two-tiered system - a simple bug reporting page for end users,
> where they can report bugs, document format/compatibility problems and
> feature requests. This page should simply require a validly formatted
> email address, and should not require the user to create an account or
> 'log in' to anything.
>
> This page should also be as simple as possible - ie, make it very easy
> to pick one of the two main categories (Bug or Feature Request), and if
> it is a bug, is it a document format/compatibility problem or 'Other'
> (description). For the former, provide a simple way to upload the
> document exhibiting the problem (after a prominent warning about
> removing confidential information of course).
>
> Volunteers would then manage these reports, verifying them, checking for
> duplicate/existing bugs, asking for additional info from the reporter if
> needed, etc - then, only once a bug has been verified, it would be
> entered into the real bug tracker by the volunteer, who would make sure
> it got reported correctly. If it is a complex feature request, the
> volunteer could enter it into whatever 'Idea Discussion' system is
> implemented, which would then also automatically open a corresponding
> bug for tracking purposes. The system should also capture the reporters
> email address when it is initially reported, and if/when the volunteer
> enters the actual bug, the system should automatically generate an email
> to the OP thanking them for their contribution and include a link to the
> final bug report so the OP can track its progress if desired.
>   
For years I have been saying exactly this.  OOo has a bug reporting 
system that is TOTALLY WORTHLESS for ordinary end users, they will 
simply give up in frustration and stop using the software, going back to 
MS Office.  The way of solving this problem as described above is 
exactly what I have always thought that should be done your certainly 
have my +1 here!

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