OOoCon 2010 Talk (was: Re: [tdf-discuss] FreeDesktop Bugzilla)

Hi Charles!

Am Freitag, den 12.11.2010, 07:43 -0500 schrieb Charles Marcus:
> On 2010-11-12 6:01 AM, Michael Meeks wrote:
> > Perhaps we want a simple hash in addition to that - that combines
> > vendor, version, platform, and so on - and that we demand - so we
> can
> > detect wrong values that people enter for version / etc. - thus not
> > tempting them to file an old bug vs. a newer version just to get
> > attention ;-) would be easy to do.
> >       "Version key (paste from help->about):"
>
> I don't understand why this should have to be manually entered by the
> user. 

Good question, short answer: There is no reason. At least no real
technical reason ...

At the OOoCon 2010 (and before), we already talked how to improve the
issue gathering and tracking from the user's and the supporter's
point-of-view. The current idea is a small first step to some agreement
between the different contributors ... because - from what I understand
- it is more the differences how the projects handle these issues, than
a technical problem.

The discussion at the OOoCon 2010 made clear to me, that - if people go
for such a (let's call it) automated issue gathering system, to say
"yes, software does contain bugs". And it requires some agreement across
different projects / Linux distributions how to harmonize such a system,
so that every contributor can have some benefit.

And here, the experience of the projects and the current workflows seem
to differ to such an extend, that the "given" manual system provides
reasonable flexibility. Another experience people talked about was, that
fixing the known bugs is already a lot of effort. But, I still consider
this "costly" for the users and the people doing the support on the
mailing lists.

However, we collected some ideas within the presentation / workshop ...
so if you like dynamic camera movements and emotional debates, then
please have a look at the conference video [1].

As strange as it sounds, I'm happy for each of the tiny improvements ...
and after a long time, we start to address these improvements. Okay, the
remaining comments might better be located on another mailing list :-)

Cheers,
Christoph

[1] Video (approx. 700 MB!)
http://users2.ooodev.org/~ooocon2010/01_september/FT_409/18.15_charles_schulz_mechtilde_stehmann.flv


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