Re: [tdf-discuss] FreeDesktop Bugzilla

On 2010-11-12 6:01 AM, Michael Meeks wrote:
> Perhaps we want a simple hash in addition to that - that combines
> vendor, version, platform, and so on - and that we demand - so we can
> detect wrong values that people enter for version / etc. - thus not
> tempting them to file an old bug vs. a newer version just to get
> attention ;-) would be easy to do.
>       "Version key (paste from help->about):"

I don't understand why this should have to be manually entered by the user.

It is trivial to query most (all?) running systems about the system
details (platform, memory, processor info, etc) - so why not simply make
the crash reporter capable of querying the system it is installed on and
providing all of that information automatically?

Next would be to make the crash reporter deliver the crash report into
the same initial/easy 'bug reporter' that is available to end users and
triaged by more technically inclined volunteers.

Last, would be to give the online bug tracker a 'button' that would also
be capable of querying the Reporters system for details. Of course,
there would have to an initial 'Is the computer you are currently using
to report this problem the same computer on which you are experiencing
the problem with LibO?', as well as ample warnings and disclaimers about
what the tool will do before it actually does it...

I'll wager there are already some free tools available for querying most
if not all of the platforms that LibO runs on that could be leveraged.

-- 

Best regards,

Charles

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