On Thu, 2010-11-11 at 10:29 -0500, Charles Marcus wrote:
'Masses of users' will not know how to properly report bugs.
As I have advocated in the past (on this and the OOo list), I would
suggest a two-tiered system - a simple bug reporting page for end users,
So - I suggest we create a wizard / web flow for bugzilla that demands
lots of information: system details, exact versions, warns against
filing bugs in truly old versions, and so on; so that we get a lot of
the information we need in the 1st pass.
This page should also be as simple as possible - ie, make it very easy
to pick one of the two main categories (Bug or Feature Request), and if
it is a bug, is it a document format/compatibility problem or 'Other'
Completely agreed. I think we can use bugzilla for the data storage
here though; but I love the idea.
The great thing about bugzilla, is that (I think) we can I suspect,
prototype & write much of this flow without actually needing to tweak
bugzilla in anyway - simply by submitting a more fully formed version.
I for one, would applaud the effort :-) lots of low-quality bugs with
no response in them only create problems, and needless work AFAICS.
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