Re: [tdf-discuss] FreeDesktop Bugzilla

----- Original Message ----

> From: Michael Meeks <michael.meeks@novell.com>
> To: discuss@documentfoundation.org
> Sent: Thu, November 11, 2010 4:34:16 PM
> Subject: Re: [tdf-discuss] FreeDesktop Bugzilla
>
>
> On Thu, 2010-11-11 at 10:29 -0500, Charles Marcus wrote:
> > 'Masses of  users' will not know how to properly report bugs.
>
>      Amen.
>
> > As I have advocated in the past (on this and the OOo list), I  would
> > suggest a two-tiered system - a simple bug reporting page for end  users,
>
>     So - I suggest we create a wizard / web flow  for bugzilla that demands
> lots of information: system details, exact  versions, warns against
> filing bugs in truly old versions, and so on; so that  we get a lot of
> the information we need in the 1st pass.

Please see how Gentoo handles this: http://bugs.gentoo.org/

Notice that anyone can search, and that there are two methods of entering bugs 
(which do require login):

        * Enter a new bug report
        * Enter a new bug report (advanced)I haven't used the 'advanced' method, but 
the normal method does present a series of questions for the user to help 
collect the information right up front.
They also provide some entires that are marked "if you don't know where put it, 
then put it here" - this occurs in several places in the process.
This is also quite helpful to the user, as it allows them to submit the bug and 
then have someone more knowledgeable about the system review it and decide
how to modify the bug report to get it to the right team.

This keeps it quick'n easy for the user, while getting the bug to the right 
folks. I was truly grateful for it on Gentoo's site when I submitted a 
stabilization bug for an android related package since I didn't have to guess 
who should get it; so instead of bouncing around 50 different people and 
annoying most of them with e-mails, it went to a few people who then assigned to 
the right people inside of one change to the bug.

Ben


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