----- Original Message ----
From: Michael Meeks <firstname.lastname@example.org>
On Fri, 2010-11-12 at 15:36 +0100, Friedrich Strohmaier wrote:
LibreOffice already has the selectable help/about version text so it
> can be cut/pasted.
Hardly. Now you've got two things that can go wrong for a bug report.
Sure it's less the user has to remember, but now you're relying the user
being able to reliably copy/paste for the bug report too - information that
may not be easily accessible - e.g. if they can't run the software due to it
crashing, perhaps without generating the crash report manager.
"Version key (paste from help->about):"
That's what I allways dreamed from in OOo!!
Nice - so - I guess we can do still better. It would be -really- nice
if we could cut/paste a block of text (perhaps a non-human-readable
platform / exact version / enabled extensions /
java version / etc. etc.
I'll add this as an easy hack.
As/when we have a defined URL, we could add a 'file a bug' link that
could even auto-populate that. Lots of fun is possible. First we need
some draft of the form / flow / wizard[in a single page] to fill in to
file the bug I think.
Why bother? If you can do that, then you can just as easily have it load the web
in a browser for the user to simply review and sign off on, or even just have
dialog come up that directly submits the information to the system without
go through a web browser - which would be even better to do so as to cover users
that don't necessarily have Internet access since you could then create a zip
give them instructions on what to do when they _do_ have Internet access (or
a means to send it at a later time).
Seriously, Thunderbird has a means to capture a crash report and save it for
submittal. They recognize that not all users are able to access the Internet or
mail system at all times. LibO needs to account for that too.
And no, copy/paste is not a step in the right direction here.
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Re: [tdf-discuss] FreeDesktop Bugzilla · Rainer Bielefeld
- Re: [tdf-discuss] FreeDesktop Bugzilla (continued)
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