Re: [tdf-discuss] FreeDesktop Bugzilla

On Fri, Nov 12, 2010 at 6:09 PM, Rainer Bielefeld <
RainerBielefeld_OOo_QA@bielefeldundbuss.de> wrote:

> I cant see any necessity for an "additional bug tracking system" for
> "normal users". If he has a problem, the user can post it in an user mailing
> list or in the forum, there he can get help.


Hi,

casual users don't do that. They only need to get their work done. Forums
have the tendency to cost a lot of time, whereas many of non-power users do
not understand mailing lists completely. If we want to get them involved in
bug reporting, everything should be as easy as next>next>next, plus the
already mentioned things making users feel they're part of the community
(like 'your bug was resolved', etc. notifications). Otherwise users wouldn't
care, or, even worse, dump LibO.

Povilas

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