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On Fri, Nov 12, 2010 at 6:09 PM, Rainer Bielefeld <> wrote:

I cant see any necessity for an "additional bug tracking system" for
"normal users". If he has a problem, the user can post it in an user mailing
list or in the forum, there he can get help.


casual users don't do that. They only need to get their work done. Forums
have the tendency to cost a lot of time, whereas many of non-power users do
not understand mailing lists completely. If we want to get them involved in
bug reporting, everything should be as easy as next>next>next, plus the
already mentioned things making users feel they're part of the community
(like 'your bug was resolved', etc. notifications). Otherwise users wouldn't
care, or, even worse, dump LibO.


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