Re: [tdf-discuss] FreeDesktop Bugzilla

Hi Johannes!

Am Samstag, den 13.11.2010, 10:05 +0100 schrieb Johannes Bausch:

[WinXP Crash Report Example]

> better:
> * ask the user once at the beginning if he wants to report crashes and
> list the information THERE
> * NEVER include things like the current program's memory page dump or
> something alike
> * then DO NOT ask again but just send it
>
> alternative:
> * pop-up which sais that a crash report can be sent if the user wishes, but:
> * it only has a input field where the user can say for himself what
> happened and when
> * checkbox saying something like: "include relevant data", where
> "data" really leads to ALL the data being sent

I mentioned it before, there is already a crash reporter that is
documented in a specification at [1]. It allows to view the sent
information and it allows people to add feedback - so the user is still
in control.

> The current problem is that hardly anyone trusts these crash reports -
> that's what I experience when talking to friends about that issue. So
> we first have to make the user think that something is being done.
> I've repeatedly used the "Firefox made me sad"-thing but I've never
> used the crash report before.

We, the UX team, thought similar when Sun worked on the OpenOffice
Improvement Program - the underlying framework collects (non-content)
information during the usage of OpenOffice.org [2].

There has been a huge risk concerning credibility, trust, ... and it all
turned out to be wrong. There are some people who do not use this
feature - but many other people do. So even if some people deny that, it
might still be a great resource for information.

At the end, it is about being open - not only open-source ;-)

Cheers,
Christoph

[1]
http://specs.openoffice.org/appwide/errorreporter/error_report_2_0_ui_specification.odt

[2]
http://wiki.services.openoffice.org/wiki/User_Experience/OpenOffice.org_User_Feedback_Program



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