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Hi Michel!

Am Samstag, den 13.11.2010, 18:01 -0500 schrieb Michel Gagnon:
Le 2010-11-12 22:20, Duane a écrit :
On 11/12/2010 06:43 PM, Michel Gagnon wrote:

I don't know about others, but I, for one, NEVER send those automated
crash reports. It feels a bit like big brother watching over my shoulder.
You are kidding right?

How do you expect problems to be resolved if they are not reported?

I much prefer to analyse the situation thoroughly before I send a 
report. If it happens only once, it could be a system error, a program 
error or a human error. If I can reproduce 2 or 3 times, then it is 
likely to be a bug and I can say what happens, what should have 
happened, what was the situation before it crashed, etc. The automated 
report doesn't say anything like "It crashes when I convert long 
document into PDF, but only when I use the Optima font"

Good point - but this is the sort of thing which is targeted by using
such automated reports (more clearly, one of the main reasons to use
automated reporting for some issues).

So it is great that you try to reproduce this error - to provide some
more in-depth analysis. At the same time, nobody can say if somebody
else is affected too. The more users are affected (usually), the more
important is the bug. And here we move the evaluation to the automated
system - the more similar crashes/bugs, the more important to work on.
The Hamburg guys for example, collect crash reports and prioritize them
according their occurrence. This is something the single (and
experienced) end-user is usually be unable to do.

So, things like automatic reports are more helpful when we think about
"user groups" instead of "single users".


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