Re: [tdf-discuss] FreeDesktop Bugzilla

On Nov 12, 2010, at 11:26 AM, Povilas Kanapickas wrote:
> On Fri, Nov 12, 2010 at 6:09 PM, Rainer Bielefeld <
> RainerBielefeld_OOo_QA@bielefeldundbuss.de> wrote:
>
> > I cant see any necessity for an "additional bug tracking system" for
> > "normal users". If he has a problem, the user can post it in an user mailing
> > list or in the forum, there he can get help.
>
> Hi,
>
> casual users don't do that. They only need to get their work done. Forums
> have the tendency to cost a lot of time, whereas many of non-power users do
> not understand mailing lists completely. If we want to get them involved in
> bug reporting, everything should be as easy as next>next>next, plus the
> already mentioned things making users feel they're part of the community
> (like 'your bug was resolved', etc. notifications). Otherwise users wouldn't
> care, or, even worse, dump LibO.

I agree that the need for simplicity is fundamental. What users could do if they were highly 
motivated is different from what they will do in real-world circumstances. Our community benefits 
most from this feedback, so we need to expend the effort to collect it. 

Firefox's current beta version (4.0b7) displays a prominent "Feedback" button on the toolbar, 
directly to the right of its Google search box. Clicking it opens a menu with "Firefox made me 
happy because..." and "Firefox made be sad because..." (It also includes links to see or turn off 
the User Studies feature.)

I'd suggest we examine and emulate Firefox's UX model here, if possible.

-Ben

Benjamin Horst
bhorst@mac.com
646-464-2314 (Eastern)
www.solidoffice.com


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