Re: [tdf-discuss] Re: Mail List issues

On Thu, Mar 10, 2011 at 6:17 AM, NoOp <glgxg@sbcglobal.net> wrote:
> On 03/09/2011 06:16 AM, Christian Lohmaier wrote:
> ...
> > And you mentioned that one could have learned from OOo lists:
> > Ha, that is a good one. The OOo lists have explicit unsubscribe
> > instructions in *every* footer, but still people complain about not
> > knowing to unsubscribe. So having that in the footer will not help *at
> > all*
>
> And you have experience on the OOo user list?

The OOo user list is not the only list in the OOo project.

> . When you think you are qualified
> to share your expertise with us, without calling people stupid or
> ignorant, come back & feel free to comment.

They /are/ stupid, as they don't bother to read instructions. No
excuse at all for this.
They might be very intelligent otherwise, but when it comes to
unsubscribing, they're too ignorant.

/NEVER EVER/ has there been a technical problem with unsubscribing. It
was *always* the user being too stupid to either mail the unubscribe
address in the first place (they instead write stuff like "STOP THIS,
I DON'T WANT ANY MORE MAILS!!!, I'LL SUE YOU"), or they're too
dumb/stupid/ignorant to read the automatic reply asking for
confirmation (i.e. another reply).
The one situation where unsubscribing is "difficult" is when the reply
asking for confirmation to unsubscribe is flagged as spam and thus not
sorted to the user's inbox, but then again that's not the fault of the
list-management.

They are stupid/ignorant because they did receive an introductional
mail with the various commands to unsubscribe or get help when they
did subscribe. They throw away that information without reading it.
And instead of asking nicely, they immediately start "shouting" on the
list. I call this stupid and/or ignorant.

The /only/ exception to this rule is
* People not speaking english, those are excused. (OTOH they managed
to subscribe to the list nevertheless, and that works the same way as
unsubscribing would)

Thinking of it, there's another exception: People trying to
unsubscribe with an address they're not subscribed with, but those
usually ask nicely before complaining/asking for help in a civilized
manner.

ciao
Christian

-- 
Unsubscribe instructions: E-mail to discuss+help@documentfoundation.org
Archive: http://listarchives.documentfoundation.org/www/discuss/
*** All posts to this list are publicly archived for eternity ***