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On 2010-10-20 4:16 PM, Jon Hamkins wrote:
On 10/20/2010 11:59 AM, Charles Marcus wrote:
That is not instructions on how to unsubscribe, that is instructions on
how to send a message to get a 'help' response that will include
instructions on how to unsubscribe (*and* subscribe, and a bunch of
other stuff), and because it is so long, many people will simply not
read it (I do user support for 60+ users in our office, I know how users
are). At least the unsub instructions are first, but still...

I have little sympathy for anyone not being able to unsubscribe if they
aren't willing to actually read the first 12 words (!) of the message
coming back from discuss+help.  It's not rocket science.  You send an
unsubscribe request, and then you confirm it.  And the links are
pre-made to do it, so it's really just two mouse clicks.  This set up is
the same as for thousands of other mailing lists, and I honestly don't
know how it could get any simpler.

Two clicks!?!? You obviously haven't tested that theory...

The link at the bottom of these messages is *not* an unsubscribe link.
If it were, we wouldn't be having this discussion.

It is not 2 clicks, it is more like 11:

1. Click the 'discuss+help' link to compose a message to 'discuss+help'

2. Click 'Send'

3. Click 'Get new mail' in your email client (maybe more than once),
   or wait for your clients polling cycle

4. Click/select the newly received info message

5. Read the instructions

6. Click the 'discuss+unsubscribe' link in the info email to compose
   a new message to 'discuss+unsubscribe'

7. Click 'Send'

8. Click 'Get new mail' in your mail client (maybe more than once),
   or wait for your clients polling cycle

9. Click/select the newly received confirmation message

10. Click the 'Reply' button

11. Click 'Send'

*That* is TOTALLY RIDICULOUS, and is the reason *why* there are so many
complaints about unsubscribing.


Best regards,


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