Re: [tdf-discuss] Send Messages via Gmane?

On 2010-10-20 2:10 PM, Marc Paré wrote:
> Actually, the way I see it, and I am also subscribed to the OOo list,
> the complaints are that the subscribed users could not answer back to
> the non-subscribed users. This is the resounding complaint on the list.

Yes, I know - and it is *caused* by the manual posting of the
unsubscribed posters moderated post.

> We are not complaining of the posts from the non-subscribers, but of the
> inability to help them. There has to be a better way to help these users.

See my last as one way... I have no problem with providing ways of
helping people, as long as it is done in a sane and rational manner -
and dealing manually with lots of posts from non-subscribers doesn't
make sense to me, and as I pointed out, has been a consistent pain in
the rear on the OOo lists.

> After all, they are using our suite that we developed as a community and
> we also promote its use and try to market to different groups. Why would
> we market to new users only to make it difficult for them to get help?

I don't see requiring someone to register with a user support forum or
subscribing to an email list as 'making it difficult'...

And to reiterate - OOo (and now LibO) are about the *only* lists that
I'm on (and I'm on a bunch) that passes through moderated posts, so it
is absolutely *not* the 'norm'.

-- 

Best regards,

Charles

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