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On 2010-10-20 1:51 PM, Harold Fuchs wrote:
Charles Marcus wrote:
I'm sorry, but I don't have any sympathy with someone who wants free
help, but isn't willing to do the bare minimum of subscribing to an
email list in order to get it.

Errm. It's not just the subscribing. In addition that poor user who only
wants one question answered is going to get several hundred messages per
month. Here are the stats for this year:


You didn't say which list - but again, my advice is to create micro
lists - a separate one for Writer, Calc, etc - to minimize that problem...

Also, I'll repeat the call for a Support Web Page that not only has easy
methods to subscribe to the desired list, but

Why not let people post questions [to the users@ list or to the
forum, I don't care] via a button on the LibO toolbar, with responses
[or a message containing a link to a response] to that question
*only* by e-mail to the user's nominated address?

I have a better idea...

Build a web page that allows the user to submit questions. It has a
place to enter their email address where they expect replies, simple
checkboxes to target the question (My question is about working with: [
]Text documents  [ ]Spreadsheets ... [ ]The Document Foundation, etc.),
and a text box for their question.

Questions submitted this way are then *automatically* submitted to the
appropriate list, and the Reply-To header for the email is set to both
the list ND the OP.

However it is to be done, I just cannot believe that in this day and age
of automation that these email lists require massive amounts of manual
intervention. There has got to be a better way.


Best regards,


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