Re: [tdf-discuss] Send Messages via Gmane?

Le 2010-10-20 10:49, Charles Marcus a écrit :
> On 2010-10-20 10:26 AM, Marc Paré wrote:
> > Le 2010-10-20 08:20, Charles Marcus a écrit :
> > > On 2010-10-20 5:03 AM, Harold Fuchs wrote:
> > > > ***I don't know if not allowing non-subscribers to post to TDF lists was
> > > > intentional or not*** perhaps someone involved in their set-up would
> > > > comment.
>
> > > If this is true, please don't change it. Allowing post was one of the
> > > biggest annoyances on the OOo lists (as has already been discussed to
> > > death here).
>
> > Let's not forget that we would want larger LibO membership
> > participation. Some of the non-subscribers are not interested in joining
> > but are still looking for feedback on their problems with their
> > favourite office suite. I would assume that is we provide a "more than
> > adequate" service that some of these may convince them to join and
> > participate.
> >
> > There should be a way for non-subscribers to get help without
> > subscribing officially.
>
> Sure - let them use the forums... or create ONE list that is open to
> non-subscribers. Just please don't open them all...
>
> I'm sorry, but I don't have any sympathy with someone who wants free
> help, but isn't willing to do the bare minimum of subscribing to an
> email list in order to get it.

Well, the free help is not free if they are forced to subscribe to the 
email list. I would not consider this then a "free" service.

On the other hand if there was a kinder way of offering them support, we 
could probably be fortunate enough to convince some of them to join and 
be part of the LibO community.

Refusing them help will only drive our users away and we would have no 
one else to blame but ourselves. You surely could not blame someone who 
dropped by for some help that was advertised as free help, and who then 
found out that the "catch" is to join our group for the help, and who 
left and dropped the suite because he/she couldn't get unconditional 
free help. We need to structure the "help" forums in such a way as to 
help these users.

Marc


--
E-mail to discuss+help@documentfoundation.org for instructions on how to unsubscribe
List archives are available at http://www.documentfoundation.org/lists/discuss/
All messages you send to this list will be publicly archived and cannot be deleted