[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

Le 2010-11-23 16:05, M. Fioretti a écrit :
> On Tue, Nov 23, 2010 14:42:57 PM -0500, Marc Paré (marc@marcpare.com) wrote:
>
> > If this means anything, the Drupal LibreOffice website will be
> > offering all modes of communications to the users: mailists, forums
> > and wiki. If you can think of any other modes let us know and we
> > will into providing it for the members.
>
> Marc,
>
> as I already said, more than promoting any support mode as the only
> one, my proposal is more limited to NOT making useless/embarassing the
> email mode. Right now, the only other proposals that come to my mind
> to make support as efficient as possible are:
>
> - add some "problem category" field to the form I mention in my
>    article (e.g. "My problem is: 1) format compatibility, 2)
>    configuration, 3 macros....)
>
> - instead of sending an email, that form inside LibO may just query
>    the search engine of the Drupal website.
>
> Thanks,
>         Marco

That sounds like a reasonable request.

Marc


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