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On Tue, Nov 23, 2010 14:42:57 PM -0500, Marc Paré (marc@marcpare.com) wrote:


If this means anything, the Drupal LibreOffice website will be
offering all modes of communications to the users: mailists, forums
and wiki. If you can think of any other modes let us know and we
will into providing it for the members.


Marc,

as I already said, more than promoting any support mode as the only
one, my proposal is more limited to NOT making useless/embarassing the
email mode. Right now, the only other proposals that come to my mind
to make support as efficient as possible are:

- add some "problem category" field to the form I mention in my
  article (e.g. "My problem is: 1) format compatibility, 2)
  configuration, 3 macros....)

- instead of sending an email, that form inside LibO may just query
  the search engine of the Drupal website.

Thanks,
        Marco

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