Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

M. Fioretti wrote:
> On Tue, Nov 23, 2010 08:57:45 AM -0800, plino (pedlino@gmail.com) wrote:
>   
> > I do agree that volunteer-friendly user support is the key for the
> > success of any Open Source project. However, in my opinion e-mail
> > and mailing lists are obsolete and ineffective tools.
> >     
>
> The problem I describe did not happen because OOo had no support
> forum. They happened because many volunteers did not want to use them
> but the official mailing list sucked big time because of certain
> "policies".
>
> Now, in my **opinion**, forums are very limiting and ineffective tools
> compared to email and mailing lists. But this is my opinion, so we can
> safely ignore it.
>
> What I know for a FACT, which is embarassingly evident from the
> ooo-users archives, is that, regardless of your opinion, there ARE
> many people who were only available to provide support by email, were
> driven away by the dumb strategies I describe in the article and never
> used the forums that OOo does have.
>
> So, if you want to engage those potential contributors too, you have
> to give them an email environment that is purged for good from certain
> bright ideas. If you don't want that, no problem. The "form that sends
> the help request" can certainly send it to a forum instead of a
> mailing list, if that's the only channel TDF decides to offer for
> LibreOffice.
>
> Marco
>   
I just have to respond to this, I hate forums or anything else that 
required the use of PASSWORDS!!!  I already have 10 times too many 
passwords to remember or keep track of and I want absolutely NO more.  
Frankly I wish the entire computer and software industry would flush the 
whole idea of passwords down the loo and come up with something else 
entirely. 

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