[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

Le 2010-11-23 17:52, Michael Wheatland a écrit :
> On Wed, Nov 24, 2010 at 7:31 AM, Robert Derman
> <robert.derman@pressenter.com>  wrote:
> > I just have to respond to this, I hate forums or anything else that required
> > the use of PASSWORDS!!!  I already have 10 times too many passwords to
> > remember or keep track of and I want absolutely NO more.  Frankly I wish the
> > entire computer and software industry would flush the whole idea of
> > passwords down the loo and come up with something else entirely.
>
> We will be providing a system where no signup is required, likely just
> a recaptcha word challenge and spam filtering.
>
> The Drupal messaging system, which will be the main hub of
> internal/external data transfer including support requests and
> answers, currently supports Twitter and XMPP (Jabber and Google Talk),
> both of which can be extended using external infrastructure in order
> to aggregate and distribute support information in a structured way
> while keeping a record of the transactions which people can
> browse/search within the website.
>
> Michael Wheatland

Thanks Michael.

It will be nice when we are able to use it.

Nice to see no signup. Hopefully this will help solve the help request 
from non members. We certainly do not want to ignore them, but rather 
help them and maybe convince them to join our membership and help out.

Cheers

Marc


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