Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

Hi Marco, *,

M. Fioretti schrieb:

[..]

> as I already said, more than promoting any support mode as the only
> one, my proposal is more limited to NOT making useless/embarassing the
> email mode. Right now, the only other proposals that come to my mind
> to make support as efficient as possible are:

> - add some "problem category" field to the form I mention in my
>  article (e.g. "My problem is: 1) format compatibility, 2)
>  configuration, 3 macros....)

> - instead of sending an email, that form inside LibO may just query
>  the search engine of the Drupal website.

.. and offer one more possibility?: 

"No satisfying answer found? - Ask a question!"

which is sent to any resource, choosen to give useful answers, in a
dedicated fashion and with a dedicated way to reach the requesting
person. That might be an instant Email or confirm message containing
links to (future) results or emails anouncing each answer by link to a
public place - *not with answer inside* to not provocate an unhelpfull
reply!

my 2¢

Gruß/regards
-- 
Friedrich
Libreoffice-Box http://libreofficebox.org/
LibreOffice and more on CD/DVD images
(german version already started)


-- 
Unsubscribe instructions: E-mail to discuss+help@documentfoundation.org
Archive: http://www.documentfoundation.org/lists/discuss/
*** All posts to this list are publicly archived for eternity ***