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Hi Marco, *,

M. Fioretti schrieb:


as I already said, more than promoting any support mode as the only
one, my proposal is more limited to NOT making useless/embarassing the
email mode. Right now, the only other proposals that come to my mind
to make support as efficient as possible are:

- add some "problem category" field to the form I mention in my
 article (e.g. "My problem is: 1) format compatibility, 2)
 configuration, 3 macros....)

- instead of sending an email, that form inside LibO may just query
 the search engine of the Drupal website.

.. and offer one more possibility?: 

"No satisfying answer found? - Ask a question!"

which is sent to any resource, choosen to give useful answers, in a
dedicated fashion and with a dedicated way to reach the requesting
person. That might be an instant Email or confirm message containing
links to (future) results or emails anouncing each answer by link to a
public place - *not with answer inside* to not provocate an unhelpfull

my 2¢

LibreOffice and more on CD/DVD images
(german version already started)

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