Re: [tdf-discuss] Houston, we have a problem.

On Tue, 2010-10-19 at 17:02 +1300, Paul A Norman wrote:
> Thanks Jean,
>
> I really appreciate that you probably did not realise how frustrated
> quite a few "Users" are when being told you should be on a list that
> should actually have been all too obvious to you - but you could never
> find on the web page.

I do understand that, and I'm sorry that my original note came out
sounding like "you're in the wrong place, you should have known better"
instead of "you can probably get more help in this other place we should
have told you about in the beginning."

Unfortunately, I'm not authorised to make changes to the website, or I'd
do some of the necessary things myself. I find the situation quite
frustrating too, even if I have managed to find my way around... I
think. 

And I agree, I hope the people who can make a few simple, necessary
changes to improve the website for users will get the message and fix
it, not wait until the new website is designed (work is proceeding on
yet another list).

--Jean

> A list that is supposed to guide you to help and you can;t ewven find
> it, then some one tells you that you are on the wrong list and should
> be on that other one you always wanted to have found any way?
>
> Can you all yet see it form the point of view of the potential
> millions of people who might like to use LiBO on day?
>
> I hope so.
>
> Paul
>
> On 19 October 2010 16:58, Jean Hollis Weber <jeanweber@gmail.com> wrote:
> > On Tue, 2010-10-19 at 16:11 +1300, Paul A Norman wrote:
> > > Hidden under Contribute on their current front paghe they ahve weay
> > > down some where some lists - who knows there might even be a more
> > > appropriate list.
> > >
> > > I was told off for trying to report a fault in the beta 2 here and
> > > told to go to the User's Help list as if I could have found that by
> > > myself from their front page?
> >
> > Excuse me, you were not "told off" -- I believe I was the first person
> > to suggest the other list as it is usually more appropriate for solving
> > users' problems. I am sorry if you misunderstood my comment, or if
> > others have been rude to you.
> >
> > I agree with you that the ways of directing users to appropriate support
> > and bug-reporting places need serious improvement.
> >
> > --Jean




-- 
E-mail to discuss+help@documentfoundation.org for instructions on how to unsubscribe
List archives are available at http://www.documentfoundation.org/lists/discuss/
All messages you send to this list will be publicly archived and cannot be deleted