Re: [tdf-discuss] Houston, we have a problem.

Thanks Jean,

I really appreciate that you probably did not realise how frustrated
quite a few "Users" are when being told you should be on a list that
should actually have been all too obvious to you - but you could never
find on the web page.

A list that is supposed to guide you to help and you can;t ewven find
it, then some one tells you that you are on the wrong list and should
be on that other one you always wanted to have found any way?

Can you all yet see it form the point of view of the potential
millions of people who might like to use LiBO on day?

I hope so.

Paul

On 19 October 2010 16:58, Jean Hollis Weber <jeanweber@gmail.com> wrote:
> On Tue, 2010-10-19 at 16:11 +1300, Paul A Norman wrote:
> > Hidden under Contribute on their current front paghe they ahve weay
> > down some where some lists - who knows there might even be a more
> > appropriate list.
> >
> > I was told off for trying to report a fault in the beta 2 here and
> > told to go to the User's Help list as if I could have found that by
> > myself from their front page?
>
> Excuse me, you were not "told off" -- I believe I was the first person
> to suggest the other list as it is usually more appropriate for solving
> users' problems. I am sorry if you misunderstood my comment, or if
> others have been rude to you.
>
> I agree with you that the ways of directing users to appropriate support
> and bug-reporting places need serious improvement.
>
> --Jean

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