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On 5 April 2011 20:17, M. Fioretti <> wrote:
On Tue, Apr 05, 2011 18:12:34 PM +0100, Mike Hall
( wrote:

The main cost is not the licence, for which in any case large
organisations generally pay very little per desktop. It's user
support that is costly, ie overall cost of ownership.


I have a question about this that is very likely off topic, so feel
free to answer off list: in your experience, how much of these user
support costs for office suites depends on the fact that many people
use those office suites (MSO, LibO, OOo doesn't make any difference)
in a simply stupid way because they don't know better?

Example #1: I had a boss years ago that center-justified and numbered
MANUALLY (redoing the numbers by hand when he added or removed
text...) paragraph titles in FrameMaker

Example #2: one thing said at OOoCon 2010 about the Munich switch to
OOo was that they found LOTS of macros in official documents that
weren't ported or rewritten, NOT because it was too difficult, but
simply because they were USELESS period: people had just blindly
pasted them from other files or (I guess) inserted new ones just to
show off that they were "advanced users".


My 2 cents
I'm just working out a switchoff from MSO to LibreOffice  (not a big
switch: only15 seats). We are founding some lesser problems, mainly
due to wrong formatting (but this bring  problems even changing MSO
version) on really complex documents with thousands of rows and pivot
tables (I've just filed a bug related to datapilot), but nothing not
solvable with some little workaround.
The big troubles came with the slowness with big files (20-40MB of
spreadsheets opens in 6-8 seconds with MSO and near 30 secs with
libreoffice), but again this is not a problem (if you need to work on
a file of 80-100.000 lines probably wait 25 seconds is not a problem)
On the user side we don't find big troubles: they find the GUI really
similar to MSO 2003.
I can evaluate the time spent to test the various functions, do some
fix and a little training to the users for fix the problems in less
than 30 work hours: actually we make a  save immediatly (1500€ vs
4000€ of licenses), but also build a road for a future of freedom (in
3-4 years we probably will have to switch to a new version of MSO and
so spend again in licenses and probably have to reformat again the
Freedom is nothing else but a chance to be better.

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