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On Tue, Apr 05, 2011 18:12:34 PM +0100, Mike Hall
( wrote:

The main cost is not the licence, for which in any case large
organisations generally pay very little per desktop. It's user
support that is costly, ie overall cost of ownership.


I have a question about this that is very likely off topic, so feel
free to answer off list: in your experience, how much of these user
support costs for office suites depends on the fact that many people
use those office suites (MSO, LibO, OOo doesn't make any difference)
in a simply stupid way because they don't know better?

Example #1: I had a boss years ago that center-justified and numbered
MANUALLY (redoing the numbers by hand when he added or removed
text...) paragraph titles in FrameMaker

Example #2: one thing said at OOoCon 2010 about the Munich switch to
OOo was that they found LOTS of macros in official documents that
weren't ported or rewritten, NOT because it was too difficult, but
simply because they were USELESS period: people had just blindly
pasted them from other files or (I guess) inserted new ones just to
show off that they were "advanced users".


Online Course for Digital Citizens, because your rights depend on
how software is used *around* you:

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