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I worked for perhaps 15 years with various versions of MSO as both a power user and as a senior manager with responsibility, inter alia, for MSO support. I met all the senior international people at the time, from MS and many other suppliers. During that time, whether with short or long documents, I personally came across only 2 instances of genuine MSO bugs.

Since retirement 16 years or so ago, I have been almost exclusively using and promoting OOo/LibO. I know what some of the technical advantages are, and I appreciate them. However, each time I start a major new activity or project, I run into a major deficiency or bug which has typically taken me a day or more's work to understand, write bug reports and work out how to get round. Most of those bugs are still unfixed. This kind of 'wasted' effort simply does not occur with MSO, or at least it didn't to me, nor did I hear complaints of that kind from the thousands of end users I was to some degree responsible for internationally.

In my professional opinion and with the maximum regret, I do not believe that OOo/LibO has a product offering of adequate quality to be cost-effective in a high-cost labour economy. The support costs are just far too high. Thus, it is my considered though painful conclusion that the majority of IT managers in those economies would correctly judge MSO to be the better option. As I said, I wish it were different, but it is not. We can lobby and protest as much as we like, but in my opinion there is absolutely no chance of extensive corporate or governmental adoption in Western economies until the product is of comparable quality to MSO, by which I primarily mean an absence of bugs.


On 05/04/2011 12:37, Kürti László wrote:
Have you ever tried to work with MS office? Have you ever made a doc longer than 10 pages? How many 
times you had to reedit those MS docs? Just about every time you opened it in a different PC.

Pls don't get me wrong, but MS office works just as OO.o or LibO.
And this is not the case, but please let yourself off the hook of MS FUDs.


----- Original Message -----
From: "Mike Hall"<>
Sent: Tuesday, April 5, 2011 1:21:03 PM
Subject: Re: [tdf-discuss] European Commitee enter talks with MS licences,      Please make your 
action today against it.

On 05/04/2011 12:11, Kürti László wrote:
Even with docx, xlsx format could be read and written by OO.o or LibO (or at least a workaround can 
be find).
Don't get me wrong, I entirely agree with all your sentiments.
Unfortunately, in practice the description of the situation I gave will
dominate. The quote from your email above seems to confirm that even
your company has experienced significant end user support issues. I just
wish it were different.

Mike Hall

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