Le 2010-11-24 16:20, Robert Holtzman a écrit :
On Wed, Nov 24, 2010 at 12:30:38PM +0100, Valter Mura wrote:In data lunedì 22 novembre 2010 22:28:54, Robert Holtzman ha scritto:On Mon, Nov 22, 2010 at 06:50:36PM +0100, Rene Engelhard wrote:On Mon, Nov 22, 2010 at 03:52:41PM +0000, Lee Hyde wrote:original poster is making. Windows users are presented with a single setup.exe while debian/ubuntu users are presented with a multitude of individual .deb files. This is not user friendly!Nonsense. dpkg -i *.deb is user friendly, despite what you want to claim. That graphical tools might make it difficult is no argument...........snip......... Whether it's user friendly or not depends on the user. If he/she/it is open to learning a *few* new things, it is extremely user friendly. There is, however, a segment of the population that actively resists learning *anything*.That's why: the more user-friendly, the more Libò will spread throughout the world...I have a problem when it comes to rewarding people that refuse to make an effort to learn. Notice, I said "refuse", not "incapable of"
The same question is always asked in educational circles. We never know under which circumstances the user is here, nor do we know of the level of comprehension, reading abilities, cultural differences, linguistic abilities, whether they are here by clicking on the wrong link etc. There could be many reasons why users may be incapable of learning steps. There are just too many variables.
The best and most practical way is to help them out. The bottom line is that we would like every type of individuals to use our office suite and to be happy with it. I have yet to be on one "help" list or help forum where this question has not been asked and the best approach has always been to be courteous and help out. It always leave the user grateful and satisfied.
Let's not assume that they can't/refuse"won't make an effort to learn and just help them out. After all, they are here for help.
If there are too many of these individuals on our help lists, then I would say that our help list has internal problems that need to be addressed. This would be more of our problem than theirs.
Cheers Marc -- Unsubscribe instructions: E-mail to discuss+help@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***