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On Thu, Nov 25, 2010 at 05:50:39PM -0700, Craig A. Eddy wrote:

OK, I'll disagree with you.  But only to a degree.  I've worked the
equivalent of an unpaid help desk on IRC (Ubuntu-Arizona LoCo). 


The system works, but, it DOES require patience and a good attitude to
develop and manage.  As you can see, by comparing what you wrote with
what's above, this does help the questioning individual to develop
better skills in asking questions as well as providing him with the
tools to provide answers himself/herself.

I'm not sure where, or even if, we diverge. The sense of what you wrote
pretty much mirrors my attitude except I'm a lot more blunt.

BTW, do you ever make the PLUG meetings? 

Bob Holtzman
Key ID: 8D549279
"If you think you're getting free lunch,
 check the price of the beer"

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