Re: [tdf-discuss] User participation - bugtracking

Hi all,

what an interesting topic ...

Am Montag, den 04.10.2010, 13:20 -0300 schrieb Roman Gelbort:
> El 02/10/10 17:07, Friedrich Strohmaier escribió:
> > I heavily support this idea. I also saw different bugtracking systems.
> > None of them can serve users, because all are developer tools to manage
> > bugs and enhancement requests in a effective way. Thus each of them has
> > to represent the complexity of that task. There always will be needed
> > human filtering to avoid messed up bugtracking systems and
> > developers. No problem with an enthusiastic Community ;o)).
> I agree 100% with this idea!
>
> A team of comunity members can filtering the bugs and report them. How
> to do, is subject of that team organization.

In a conference I attended this year (more about Human-Machine
Interaction than FLOSS), there has been a presentation about "Who are
the people filing bugs for Mozilla stuff?". The final conclusion: Most
of the bugs are filed by only few people. If an end-user files an bug,
he - most probably - will never do that again. For the latter, several
reasons have been stated, e.g. that this particular person might have
hoped to get a fix (very!) soon.

So yes, I totally second the idea that community members help people to
bridge that gap. Those members would - from my point of view - serve as
an important interface to the developers (which can now focus on fixing
things). Basically, many of the people I know on the users list already
do that ... maybe without knowing how important this is :-)

Bye,
Christoph

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