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Aqualung already listed the content of the get-help page and the lack
of any reference to existing forums and that is my main point too
(don't worry, I'll not talk about socialism nor capitalism... ;) ).
I'll not quote anyone in particular here, so let's see if I can make
the whole idea more clear by itself.

For whatever reason "normal people" do not use mailing lists nor irc
channels. This people who arrives to that get-help page searching for
help with their problems will not find solutions on an easy way. And
people who cannot find a solution on an easy way will not use a
Is everything about trust: people will trust a product not because
they can use it for free (people usually do not consider idealogical
issues like file formats nor open code when choosing their solutions),
usually they only look if that software can solve their *immediate*
problem on an easy way. And that of course include how they get help
when they have a problem.
If on that get-help page you say "even if there is no warranty you'll
get an answer there, we trust the people who maintain that board so
use it with confidence and good luck" you will help a lot more people.
That, together with dialogue, is a possible "official collaboration".
Communication with people is the main issue here. Maybe my first
message had a very low level of patience, my fault, sorry. But that
was because I consider that having a clear position on this topic is
of a great importance.

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