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On 17/04/2011 22:33, RGB ES wrote:
Aqualung already listed the content of the get-help page and the lack
of any reference to existing forums and that is my main point too
(don't worry, I'll not talk about socialism nor capitalism... ;) ).
I'll not quote anyone in particular here, so let's see if I can make
the whole idea more clear by itself.

Did you referenced it in the es website?
For whatever reason "normal people" do not use mailing lists nor irc

I've not the money to use a forum, strange isn't it, I may not be "normal"?
  This people who arrives to that get-help page searching for
help with their problems will not find solutions on an easy way. And
people who cannot find a solution on an easy way will not use a
oh, and why didn't they go to the forum, too complicated?
Is everything about trust: people will trust a product not because
they can use it for free (people usually do not consider idealogical
issues like file formats nor open code when choosing their solutions),
usually they only look if that software can solve their *immediate*
problem on an easy way. And that of course include how they get help
when they have a problem.
ah, in the country I leave, using a product without pirating it make you in the safe way of expressing yourself, just a point of view however. And by the way, even in France, where the liberty of expression is respected (in some way) free software in ministry is also a political choice, so sorry if I don't caution your reasoning, it's a bit leak for me for justifying a dedicated forum, in fact, I don't see where you're going.
If on that get-help page you say "even if there is no warranty you'll
get an answer there, we trust the people who maintain that board so
use it with confidence and good luck" you will help a lot more people.

Ha, with confidence and good luck?
That, together with dialogue, is a possible "official collaboration".
Communication with people is the main issue here. Maybe my first
message had a very low level of patience, my fault, sorry. But that
was because I consider that having a clear position on this topic is
of a great importance.
the clear position is as usual and what Christian answered you, why do you want to divide resources where they have proven to be effective? you are missing collaboration? so work to be collaborative with the forum, don't reproach the entire project of something you didn't achieve.
Kind regards

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