Re: [tdf-discuss] Re: Forums... again

Le Sun, 17 Apr 2011 11:26:23 -0700 (PDT),
aqualung <xfekdcugjrkz@mailinator.com> a écrit :

> Charles-H. Schulz wrote:
> > But there are existing LibreOffice and OpenOffice forums. I still
> > don't get
> > the point.
> Why aren't the users of LibreOffice being told about them?
>
> www.libreoffice.org/get-help/ is the Help page. Let's see what it
> says:
>
>
> For user support, we have:
> >     * Mailing lists: the user support mailing list address is our
> > main channel for LibreOffice users needing help with a problem
> > [...]index.
> >     * IRC channels: come chat with us live on IRC at freenode.net
> > [...]
> >     * FAQs: we are compiling a list of frequently-asked questions.
> > [...]
> >     * Documentation: Check our documentation download page [...]
> >     * System requirements: Read the system requirements [...]
> >     * Installation instructions: [...]
> >     * Accessibility information: Read these accessibility tips [...]
> That's it!
>
> The http://user.services.openoffice.org/en/forum/ should be at or
> near the top. It's not anywhere on the page! Why haven't you
> approached that forum's management to discuss integration with
> LibreOffice (including branding and design)? What is this if not a
> sign of extreme disregard for the wants and needs of ordinary people
> using the software, most of  whom are uncomfortable with, or
> resistant to, using IRC or mailing lists? 

I really don't think it's an extreme disregard for users or forums. Why
do you even think we would want to disregard them? Please don't talk to
me as if I'm selling you something. TDF is not your ice cream vendor,
and we're not a supermarket either. Also you're voicing one opinion,
not an everlasting truth. We are going to deal with these issues as soon
as we can, so please be patient. We've only existed for 6 months and I
can assure you that we had a gazillion other things to do, some much
more important, some other less important than your issue. But we'll
deal with it in time. 

> I'm afraid that's what Free and Open Source Software is exactly
> about. It's
> > not a pipe dream, it's not about whether people are paid and
> > unpaid, and it's not about serving users as if they were customers
> > either. It's more complex than that (see my take on it:
> > http://standardsandfreedom.net/index.php/2011/03/17/what-does-community-mean-part-2/)
> > and it's not a pipe dream, because Free and Open Source Software is
> > now an important part of IT, whether backed by corporations or not.
>
> Charles, I read that weeks ago and was less than impressed then. Your
> text has the starry-eyed quality of utopian socialism. 

Socialism? IBM, Novell, Red Hat, Canonical, Google, Oracle, etc. are
hardly socialists. But then you may want to read more on
www.opensource.org , www.opensource.com and www.fsf.org

> I glanced at http://www.documentfoundation.org/foundation/ to get an
> idea of the people on the board of TDF. There seems to be a huge
> excess of "producers" and a dearth of "consumers". Surely there are
> many organizations with 100+ seats of OpenOffice/LibreOffice, but I
> don't see any representatives from one of them on the board.

We would love to have users contributing to TDF, and I'm sure you
already read our bylaws. The point is what you contribute as it makes
the project go round and grow.

Best,
Charles.

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