Re: [tdf-discuss] Supporting customers (ordinary users)

On 2010-10-20 9:20 PM, MiguelAngel wrote:
> On 21/10/10 2:40, Jean Hollis Weber wrote:
> > I am appalled at the level of hostility and contempt being
> > expressed by a few people regarding the support of ordinary users
> > -- our customers.
> >
> > Why are we expending so much time and energy to produce the best
> > office software, if we're not going to do our best to support our
> > customers at their own level of knowledge and experience?

>  +1

As one of those this comment is probably aimed at, I think you are
mistaking a desire to fix what I see as having been a long standing
problem with the way the OOo email lists have always worked as
'hostility and contempt', as that is absolutely not what I have been
trying to get across, and I haven't seen anyone else post anything that
qualifies as 'hostile and contemptuous' either.

I want normal users to have a *better* experience with LibO support.

So, my apologies if anything I said was worded badly enough to warrant
such a misinterpretation.

-- 

Best regards,

Charles

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