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On 2010-10-20 9:20 PM, MiguelAngel wrote:
On 21/10/10 2:40, Jean Hollis Weber wrote:
I am appalled at the level of hostility and contempt being
expressed by a few people regarding the support of ordinary users
-- our customers.

Why are we expending so much time and energy to produce the best
office software, if we're not going to do our best to support our
customers at their own level of knowledge and experience?


As one of those this comment is probably aimed at, I think you are
mistaking a desire to fix what I see as having been a long standing
problem with the way the OOo email lists have always worked as
'hostility and contempt', as that is absolutely not what I have been
trying to get across, and I haven't seen anyone else post anything that
qualifies as 'hostile and contemptuous' either.

I want normal users to have a *better* experience with LibO support.

So, my apologies if anything I said was worded badly enough to warrant
such a misinterpretation.


Best regards,


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