Re: [tdf-discuss] Supporting customers (ordinary users)

"Sebastian Spaeth" <Sebastian@SSpaeth.de> wrote in message 
news:87tykgrn1e.fsf@SSpaeth.de...
> On Thu, 21 Oct 2010 10:40:31 +1000, Jean Hollis Weber  wrote:
> > I am appalled at the level of hostility and contempt being expressed by
> > a few people regarding the support of ordinary users -- our customers.
>
> While I agree that organizing good user support is important, I feel
> that most of the discussions going on fall into the category
> bike-shedding (http://en.wikipedia.org/wiki/Bikeshed) rather than being

I'm not sure that the analogy you draw between the bikeshed concept and the 
debate in these threads is valid. We aren't mainly discussing the colour of 
the bikeshed (although there is some of that I admit). Instead we're trying 
to discuss whether to build a bikeshed or a multi-storey carpark. It started 
with the carpark but then a few people said "hey, wait a minute there are 
more cyclists out there and they are more in need of shelter" to which the 
carparkers said "well they can use the carpark too" and the reply came back 
"no, the ramp is too steep for them to cycle up" and then we had "well, they 
can *&^%$ well carry their bikes up the ramp, I despise people who can't 
carry their own bike". So now I think we've agreed to build a bike shed. 
Trouble is we have nails and screwdrivers instead of either nails and 
hammers or screws and screwdrivers.

> very productive or constructive. I have to admit I have fallen into that
> trap too and replied more often than I should have, but if you look at
> the amount of energy spent on discussing the email-list implementation
> specifics or things relating to gmane. Heck, do we really think a user
> not willing to subscribe to a list would ever use gmane to post a
> question?
>
> Please keep the high-level discussions here, and create a wiki page for
> each specific topic, such as the preferred mailing list options and go
> wild there so that people knowledgable and interested can work that out
> as an "expert group". This list has become way too active and way too
> uninteresting for me to wanting to follow it any longer. And that is a
> bad sign.
>
> Sebastian
>
> P.S. Sorry for replying to this mail, I did not mean to pick someone
> out, this is just a general impression.
>
> P.P.S. Will shut up now.

--
Harold Fuchs
London, England 



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