Re: [tdf-discuss] Supporting customers (ordinary users)

On Thu, 21 Oct 2010 10:40:31 +1000, Jean Hollis Weber  wrote:
> I am appalled at the level of hostility and contempt being expressed by
> a few people regarding the support of ordinary users -- our customers.

While I agree that organizing good user support is important, I feel
that most of the discussions going on fall into the category
bike-shedding (http://en.wikipedia.org/wiki/Bikeshed) rather than being
very productive or constructive. I have to admit I have fallen into that
trap too and replied more often than I should have, but if you look at
the amount of energy spent on discussing the email-list implementation
specifics or things relating to gmane. Heck, do we really think a user
not willing to subscribe to a list would ever use gmane to post a
question?

Please keep the high-level discussions here, and create a wiki page for
each specific topic, such as the preferred mailing list options and go
wild there so that people knowledgable and interested can work that out
as an "expert group". This list has become way too active and way too
uninteresting for me to wanting to follow it any longer. And that is a
bad sign.

Sebastian

P.S. Sorry for replying to this mail, I did not mean to pick someone
out, this is just a general impression.

P.P.S. Will shut up now.

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