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Hi Barbara, Charles, all,

having read the threads on discuss@OOo during the last months I know about the problems with unsubscribed posters there and the off-topic messages just informing the list to CC the unsubscribed OP.

Barbara Duprey schrieb:
On 10/15/2010 11:58 AM, Charles Marcus wrote:
On 2010-10-15 9:58 AM, James Wilde wrote:
On Oct 15, 2010, at 13:43 , Charles Marcus wrote:
Doesn't it make more sense just to modify the Reply-To header (to
both the list and the OP) and let the mail client just do the right
You mean automatically, or in the copy of the message that comes to
the moderators? I didn't think that any changes one made to this
would percolate through to the message subsequently posted to the
list, but I'm willing to try.
Yes, automatically... if the list software cannot do it natively, then
someone could write a custom handler (at least in mailman you can do
this, if exmlm can't then thats another reason to change) that would
accept posts from non-members, but with some extra processing where it
modified the Reply-To headers.
The reason allowing non-members to post is a problem (endless questions
and explanations) is *because* these messages are currently handled

Sorry, but I see it differently:

While you seem to think of the best way the user get the information asked for, this is not the main reason for a users mailing list.

I'm probably not the only community member starting his "OOo career" with a question on the users list.

It's one of the main possibilities to find non-coding community members (besides documentation).

I'd rather propose to state clearly on the website the different ways for getting user support:

- People hesitant to subscribe to the mailing list should ask their questions on the forum.

- If users want to ask their question on the mailing list, they should subscribe IMHO and find out how our community works.

With the information by the moderators they will have the chance to get all the replies from the archive or subscribe and perhaps become a community member.

I don't want the "OP is not subscribed. Please CC him" mails on this mailing list and the discussions about the necessity for them.

Who ever wants to CC him can do so, but without bothering others.

Helping users with their questions is just one task of our mailing lists. Involving them with the community is another - in my eyes at least equal important!

Best regards


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