Re: [tdf-discuss] unsubscribed posters

Hi Barbara, Charles, all,

having read the threads on discuss@OOo during the last months I know 
about the problems with unsubscribed posters there and the off-topic 
messages just informing the list to CC the unsubscribed OP.

Barbara Duprey schrieb:
> On 10/15/2010 11:58 AM, Charles Marcus wrote:
> > On 2010-10-15 9:58 AM, James Wilde wrote:
> > > On Oct 15, 2010, at 13:43 , Charles Marcus wrote:
> > > > [...]
> > > > Doesn't it make more sense just to modify the Reply-To header (to
> > > > both the list and the OP) and let the mail client just do the right
> > > > thing?
> > > You mean automatically, or in the copy of the message that comes to
> > > the moderators? I didn't think that any changes one made to this
> > > would percolate through to the message subsequently posted to the
> > > list, but I'm willing to try.
> > Yes, automatically... if the list software cannot do it natively, then
> > someone could write a custom handler (at least in mailman you can do
> > this, if exmlm can't then thats another reason to change) that would
> > accept posts from non-members, but with some extra processing where it
> > modified the Reply-To headers.
> > The reason allowing non-members to post is a problem (endless questions
> > and explanations) is *because* these messages are currently handled
> > manually.

Sorry, but I see it differently:

While you seem to think of the best way the user get the information 
asked for, this is not the main reason for a users mailing list.

I'm probably not the only community member starting his "OOo career" 
with a question on the users list.

It's one of the main possibilities to find non-coding community members 
(besides documentation).

I'd rather propose to state clearly on the website the different ways 
for getting user support:

- People hesitant to subscribe to the mailing list should ask their 
questions on the forum.

- If users want to ask their question on the mailing list, they should 
subscribe IMHO and find out how our community works.

With the information by the moderators they will have the chance to get 
all the replies from the archive or subscribe and perhaps become a 
community member.

I don't want the "OP is not subscribed. Please CC him" mails on this 
mailing list and the discussions about the necessity for them.

Who ever wants to CC him can do so, but without bothering others.

Helping users with their questions is just one task of our mailing 
lists. Involving them with the community is another - in my eyes at 
least equal important!

Best regards

Bernhard

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