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Re: [Libreoffice-qa] [tdf-discuss] Intervention


Hi, 

just to quickly expand on that:

On Mon, Jul 14, 2014 at 02:35:43PM +0200, Sophie wrote:
I believe it is always possible for the checkers to trust the
"reporters" and follow the "steps to reproduce" on their own material
****first****; if they can't do that, they probably should ask
themselves about their true motivations in this forum. 

I found what you say not fair for our QA members, they are doing their
best to triage hundreds or reports each week.
It is rare that
the reporters use tricky configurations with tricky files and so on.

Each way of work is different, each configuration may have their own
settings depending on the company or the work.

Pragmatically, if the bug is not reproducable by a QA triager (that is: someone
else than the reporter), it will also not be reproducable by a developer.
Without that, the bug cant be fixed really (for a fix also cannot be verified).
A bug report that is not fixable is by itself unfortunately not of much value
to the project.

As such, we need the reporter to find a way to create a confirmed reproduction
scenario. In fact, this is the small contribution (by the reporter) that helps
enabling a much bigger contribution (the fix, done by a developer).

With development resource being limited (they always are), they will -- all
other things being equal -- naturally and effectively be used on the most
well-triaged issues.

Best,

Bjoern

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