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[tdf-discuss] Intervention


Hello everyone,

I've been aware of the following situation for a long time in the "bug
report forum", but I thought it would improve over time. Since it
hasn't changed at all, I feel I have to blow the whistle on this.

As I have already written in a specific thread, here's the situation:

1) Almost all bug reports "checkcers" don't even consider bug reports
when they can't get the original file(s);

2) The same people mark bug reports as "Resolved - Invalid / Not A
Bug" even when they are unable to confirm or deny them for whatever
reason: no original file, different environment than the reporter, ...

3) It is not always possible for the bug reporters to hand over their
original file(s), for many different reasons that are beyond the scope
of this thread (confidentiality, legal concerns and so on...).

I believe it is always possible for the checkers to trust the
"reporters" and follow the "steps to reproduce" on their own material
****first****; if they can't do that, they probably should ask
themselves about their true motivations in this forum. It is rare that
the reporters use tricky configurations with tricky files and so on.
Moreover, in case these steps are unclear, the "reporters" are usually
available to clarify their point, otherwise they would not have spent
their time in the first place.*Only then* can some files be uploaded
to check some very uncommon settings or the report be marked as
"invalid" or whatever is the most appropriate.

If the checkers continue to become more and more inflexible on this
"file issue", the risks are that some reporters will probably drop
their cases and their involvement in this forum; the related bugs will
remain within LO for a long time...

Is this what the checkers and LO community really need?

Thanks for your attention.

Jean-Christophe

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