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Re: [tdf-discuss] How developers scare end-users away from filing bugs


We are talking about
<https://bugs.freedesktop.org/show_bug.cgi?id=45247>

Hi Ilyse Kazar,

as you read I'm not a developer, and I do not want to discourage anybody, my only goal is to process the thousands of unconfirmed (not "UNCONFIRMED") as quick as possible. For a better understanding here some short explication why I askd for exactly that information:

- Attach a sample document
  Sometimes a Bug only is visible with particular document settings. It
  costs 1 minute for a reporter to create a document with 1 populated
  cell, but may be hours for a reviewer to find what particular
  settings cause the bug. When the reviewer observes that the bug is
  reproducible with reporter's sample, but not with an won sample, he
  knows where to search.
- Attach screenshots
  Screenshots might contain additional information that you use
  a particular theme, use a particular language, may be we can
  see what OS version you use, you would be astonished concerning
  our diagnostic skills ;-)
  Of course I do not want to see a not working undo, but may be the
  suggestion list contains a hint?
- Language information
  Many shortcuts are localization related, and we saw strange
  effects ...
- Libo settings that might be related ...
  It's the simple demand to think about settings you did. For your bug
  there is no particular suspect, but you never know ...
- how you launch LibO ...
  For example we have bugs that a new document created from Explorer
  uses a different template or language or other setting than a
  document created from start center.
- What EXACTLY is unexpected ...
  You write about 2 effects
  a) "UNDO does not work" - I would not expect UNDO working in that
     situation, may be you only wanted to add additional info?
  b) "... suggesting possible content ..." for me that is really
     unexpected.

And info that a bug is not reproducible with an OS different from reporter's also ha it's own value.

So the demanded additional info can save a lot of time, and you get the benefit that you might have it fixed in 3.5.1 and not in 5.0 by lucky chance, because we do not find out the reasons for the problem.

And ba the way, if you have a suggestion for a text demanding for exactly that information, clear and brief, understandable for non native English speakers, but more encouraging (I know, my comments often sound unintendedly rough), I am open minded.

Best regards

Rainer

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