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On 31 Oct 2011, at 11:33, Thorsten Behrens wrote:

what *I* think is that Joe Random User typically wields his search
engine of choice, and clicks on whatever appears promising on the
first result page - and *then* maybe gets sucked into whatever
forum/list/stackexchange platform is behind that link.

I think that's exactly right. Go type "LibreOffice Support" into Google now and you'll find is both the top hit and the only likely-looking destination in the top 10.

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