Date: prev next · Thread: first prev next last
2011 Archives by date, by thread · List index

*** I have cross posted this mail to the website mailing list, for
discussions about web infrastructre ***

The feedback that I have already got from users interested in the
discussions around the Drupal project is that forums are a very
important mechanism in sourcing and providing help to end users.

One discussion that I had outside of the mailing list regarding the
support structure of arguably one of the more successful open source
projects, Ubuntu.

The structure for end users to source expert support for all aspects
of the product hinges off the Wiki and the forums. There is a little
more formal structure within these forums due to the breadth of the
software that is supported, and usually when you can't work out
something the wiki or forum is the first search result, containing
detailed troubleshooting and problem solving for almost any issue an
end user is likely to encounter.

IMO The provision of product specific support structures that is
dedicated to the product, in our case LibreOffice, is not only
essential for non-technical end users, it is one of the best marketing
tools available for an open source community. Your average end user
will likely never search through mailing list threads, even if they
contain exactly the information they are looking for. A well presented
forum running from a dedicated forum system such as vBulletin or phpBB
provides the end user with interface familiarity and branding which
builds trust in the brand and community.

Both phpBB and vBulletin are able to be fully integrated with all
major CMS systems to include single sign on, profile and session
For Example:
Plone :

As I understand it, Silverstripe is a long way behind all the major
CMS systems in terms of 3rd party integration, but looking through the
forums I have seen that there are a few people who have hacked
Silverstripe in order to allow some basic functionality:

If we did provide a user forum, which I believe we should, using a
dedicated forum system will provide far more functionality and
usability, as well as regular security updates than we could ever hope
to code and maintain ourselves without drawing on resources that could
be used for development of LibreOffice.

What do others think? Is the forum support option important for trust
building and familiarity? What system would we use?

Michael Wheatland

Unsubscribe instructions: E-mail to
*** All posts to this list are publicly archived for eternity ***


Privacy Policy | Impressum (Legal Info) | Copyright information: Unless otherwise specified, all text and images on this website are licensed under the Creative Commons Attribution-Share Alike 3.0 License. This does not include the source code of LibreOffice, which is licensed under the Mozilla Public License (MPLv2). "LibreOffice" and "The Document Foundation" are registered trademarks of their corresponding registered owners or are in actual use as trademarks in one or more countries. Their respective logos and icons are also subject to international copyright laws. Use thereof is explained in our trademark policy.