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On Tue, Nov 23, 2010 11:41:53 AM -0500, Benjamin Horst ( wrote:

On Nov 23, 2010, at 10:42 AM, M. Fioretti wrote:
As per subject:

I reviewed your proposal and think you make very good points.


As I personally haven't closely followed the user support mailing
list over the years, I don't feel> qualified to respond in too much
detail on those points. :) However, have we considered adopting a
"knowledge base" type interface to supplement our user support?

I'll leave to others the answer to this question. Personally, I think
it is both advisable and unavoidable to have more user support
channels or resources.

Me, I've just personally experienced many times that

a) there are many people who are only willing to provide free support
through email (ie if they have to go to web forums, newsgroup or
anything else they won't do it, period, for reasons not even worth
discussing here) and...

b) the way you were supposed to do this at ooo-users drove away many
people over the years.

My proposal is meant to eliminate **that** problem, but there's surely
space and need for other channels too. What matters is that all that
is done doesn't repeat those errors from OOo and that everything is


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