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On 11/23/2010 11:57 AM, plino wrote:

I do agree that volunteer-friendly user support is the key for the success of
any Open Source project.

However, in my opinion e-mail and mailing lists are obsolete and ineffective

A user forum (with optional mail notification) and a wiki are much more
powerful tools.

A forum makes it much easier to create a hierarchy of helpers based on merit
and on the other hand to handle poorly behaved users.

A wiki can be an organized structure of accumulated knowledge.
i agree, a forum would be more efficient and easier to manage. Out of all the open source forum solutions currently out, I would have to say that Vanilla forums is the best. Between active development, aesthetically appealing, up to date feature sets, it has it all.

Thanks for your time,
Nathan Heafner

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