My concern is that many users expect help to be present in the application itself, and not everyone is willing to go and find answers in a community. Could the application itself pull its "Help" functionality from online resources?
In my experience an online forum/help/FAQ does NOT replace an offline help, it is a complement. There is always the need for an offline FAQ (included in the help files) which must be compiled by humans from the most frequent questions at the forum (ideally already organized in the wiki) If people keep asking the same questions (hence they are considered FAQ) it's because it's not clear enough on the standard help file how to perform those tasks. Even assuming that many people don't bother to read before asking, if a given task generates repeated questions it means that it should be included in the online and offline FAQs as a first approach and that the GUI itself should be re-designed to make it easier to find the function. I know this is easier said than done. But it is the key to a successful program. -- View this message in context: http://nabble.documentfoundation.org/A-proposal-for-effective-volunteer-friendly-user-support-in-LibreOffice-tp1954148p1955402.html Sent from the Discuss mailing list archive at Nabble.com. -- Unsubscribe instructions: E-mail to discuss+help@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***