[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

Le 2010-11-23 13:31, plino a écrit :
> > My concern is that many users expect help to be present in the application
> > itself, and not everyone is willing to go and find answers in a community.
> > Could the application itself pull its "Help" functionality from online
> > resources?
>
> In my experience an online forum/help/FAQ does NOT replace an offline help,
> it is a complement. There is always the need for an offline FAQ (included in
> the help files) which must be compiled by humans from the most frequent
> questions at the forum (ideally already organized in the wiki)
>
> If people keep asking the same questions (hence they are considered FAQ)
> it's because it's not clear enough on the standard help file how to perform
> those tasks.
>
> Even assuming that many people don't bother to read before asking, if a
> given task generates repeated questions it means that it should be included
> in the online and offline FAQs as a first approach and that the GUI itself
> should be re-designed to make it easier to find the function.
>
> I know this is easier said than done. But it is the key to a successful
> program.

If we establish the clear needs on this thread we can look at the 
requirements and there is probably a Drupal solution for it or maybe a 
Drupal dev would be able to code something together to fit our needs.

Could someone make a list of proposed requirements here after 
discussion? We will then take a close look at the requirements and try 
to fit a solution to it.

If it gets really elaborate, someone could put it up on the ideas page 
here: http://wiki.documentfoundation.org/Marketing/Ideas  I know it is 
on the marketing wiki page, but the Drupal Team does take these ideas 
seriously. I could put it on there if you have any problems with wiki 
posting.

Marc
Drupal Dev. Team member
Marketing Team member


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