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[tdf-discuss] Re: LibreOffice Forums Categories Proposal


I am adding this post that from Bjoern Michaelsen as well as my reply for you to consider. -- Marc

Le 2012-10-06 12:26, Bjoern Michaelsen a écrit :

> - Marketing and Marketing US should be joined (unless we have a 20 head US > marketing team that I dont know about and that would overwhelm the rest with
>     their posts)

Not sure about this. We were given the mandate to concentrate on the US market specifically. You may have noticed that there are already few mails on the US mailing list (of which I am part), but I believe that we are set to re-buid post-LibOCon. From what I can see, the largest problem with the US is the lack of marcons for the group, which has always been front-and-centre of all serious discussions. I would favour keeping the US separate and closing the mailing list. The US-forums will get better exposure on the forums and be able to get more participation from the general user-population.

> - 'Installation and Configuration' for all non-Windows users should be joined.
>     While we have enough Linux talent to warrent an own forum,
> on OSX the userbase is thinner and the linux users can often help out on OSX too

no problem with this.

> - LibreOffice Applications should start as _one_ buzzing forum when we do > 'open beta'-testing of the forum. Once we announce the forum as 'official', > we can split out forums from there _if_ they warrant that by their traffic.

not sure if I like that idea. I would rather see what most users looking for help are looking for on arrival on our forums -- a breakdown in forums where they can locate their application section and leave a message. Sending our users in need of help to a soup-bowl mix of messages will only confuse them and add more stress. I would rather have the obvious breakdown on our forums site. If there are alpha-beta problems with any of the modules, then it would seem to me better for our users to see them already in their own categories.

This will also help devs who are monitoring the forums to zoom in on their own particular interests.

I would rather see the bulk of our philosophy with regards to the user forums to be that of helping out users. From there, the contributors can extrapolate the data they need to bug report and to trouble-shoot or to even contribute.

> - Templates are unlikely to support a forum on their own from the start.

Yup, but on the other hand, it is a good collection point where we can encourage ideas on templates and hope some devs will pick up on it. Its a two-way street. If we hope to attract users to our contributor forums/mailing lists, then we should also hope to attract devs to our user forums. Let's give this one a shot. I am interested in this one, particularly considering the lack of template ideas on the lists. It will be a good collection point for ideas.


> I would suggest to split 'Extensions LibreOffice' into 'Extension Users and
>     Support' and 'Extension developement (incl. macro and UNO)'.

No problem with the name change. I think users would have an easy time reading into it.

>
> Also we have way too many meta- and announcement forums in the proposal. That > will lead to cross-posting and people missing out on announcements because they
> only check one forum etc.
> Everything we say 'officially' to our users should be relevant to our
> contributors. And since we want our users to become contributors, we shouldnt
> exclude them from 'contributor announcements'. Thus join those forums.

No argument with this. Sure, sounds reasonable to join both Announcement/News forums into one. I would suggest leaving this at the top of the list, so that it is the first forums for all to see.

> Discuss should be joined into 'projects' (the third forum with announcements in > the description). If you 'discuss matters affecting the LibreOffice project' it
> should better be relevant to the projects too.

I have no problems with this either. Although, I can see others having problems with it. I was never too clear on what the "projects" mailing list was all about as it seems we are all advertising on it and discussions are happening more and more on it. It may be better to have a "Discuss" forum with a sub-forum "Projects" where only decided projects are announced. The discuss list is very active and it is hard to pull projects from any of the threads.

BTW, both of these threads are quite active.

>
> Finally, 'LibreOffice goes social/Lounge/Off the wall/whatever' can have any > name that wins the competition, but it should _not_ have LibreOffice or TDF in > the title as it is specifically intended to be for offtopic stuff. And yes,
> having that forum is essential, if only to be able to move irrelevant or
> offtopic posts from other forums there without offending the author too much
> (compared to deleting).

Not sure about this. I would prefer the marketing punch of a LibOLounge (where some of the characters look like :-b) or any other clever stuff that our user-base can come up in a competition. and, we should have a disclaimer sticky on it as well as the rules for off-topic conversations. We should not be afraid to stick our name in on the "fun room" rather than have it only associated with the serious part of the project. Life is too short.

>
> My two eurocents.
>
> Best,
>
> Bjoern

Thanks for your comments. I'll copy/paste your comments to the user forums (part of your message past your QA-Dev suggestion) to the discuss list where the discussion on the user portion is taking place and where the discuss team can also read your comments.

We decided to place a note on each mailing list that was mentioned on the forums proposal in the hopes of getting some feedback from the teams.

Cheers,

Marc

--
Marc Paré
Marc@MarcPare.com
http://www.parEntreprise.com
parEntreprise.com Supports OpenDocument Formats (ODF)
parEntreprise.com Supports http://www.LibreOffice.org


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